You'll need to configure your SMS settings before using this feature.
Using the SMS text messaging feature in CarVue is a fantastic way of contacting your customers and keeping them updated.
SMS text messages can be sent from the Job Card in Carvue.
Please note that text messaging functionality is available for all CarVue versions. For inbound messaging, sometimes a slight delay of up to 10 minutes can be experienced receiving a reply back into CarVue.
From the Job Card, select the Communications tab and click New Message.
Select Customer SMS and then select the customer's mobile number from the drop-down menu.
Enter your message and click Send.
A time-stamped record of the message will be shown on the Communications tab...
... and also on the Contact record on the Events / Notes tab.
If you selected Inbound messaging during set-up and your customer replies to your text, you'll see a speech bubble notification in the top right of the navigation bar when you navigate to a new page or refresh your current page.
Hover over the notification icon and you'll see where the message has come from...
...and you can click the notification to be taken straight to the record where you can view the reply in the conversation stream.